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Advertising Coordinator
| Closing Date | |
| Reference Number | SHO240723-1 |
| Job Title | Advertising Coordinator |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Western Cape |
| Location – Town or City | Brackenfell, Cape Town |
| Purpose of the Job | The purpose of the Advertising Coordinator role is to coordinate all print advertising material for Shoprite and Checkers daily advertising and promotional lines to manage all associated media deadlines. The role interacts with several stakeholders across the process and supports various administrative tasks and controls |
Job Objectives
Coordinate, validate and manage daily and promotional print advertising materials, as well as handling print–related communications with advertising agencies and managing the distribution and displaying of daily and promotional print material.
Liaise and interact with relevant buyers and branches to secure promotional lines and prepare forupcoming promotions.
Monitor advertising product descriptions and pricing on the advertising system, including liaising with relevant buying teams or department to validate the accuracy of the product description and pricing.
Utilise applicable advertising system to upload and makes changes to product description and Pricing.
Align all marketing / communication (advertising) with the main marketing strategy in terms of the look, feel, price and product offering.
Qualifications
Degree or Diploma in Marketing or working towards – (essential).
Experience
+1 years’ relevant experience in a similar role with exposure to printing and advertising media, and related coordination activities and collateral/material – (essential)
Knowledge and Skills
Practical knowledge of advertising and marketing – (essential).
Practical experience in retail marketing, shopping centre promotions etc., or general marketing within the retail or FMCG sector – (desired).
Proficiency in Microsoft Office 365 with intermediate level of Excel and PPT skills – (essential).
Master Data Officer
| Closing Date | 2024/07/28 |
| Reference Number | SHO240722-2 |
| Job Title | Master Data Officer |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Western Cape |
| Location – Town or City | Stikland, Cape Town |
Purpose of the Job
Medirite is seeking a highly skilled individual with a strong SAP master data background and exceptional data analysis abilities to join our diverse team. Our focus is on data governance, master data architecture, and management.
Responsibilities:
Master Data Management: Create, implement, and maintain master data management solutions to optimize system capabilities.
Data Analysis and Enrichment: Leverage comprehensive knowledge of end-to-end data processes to analyze, cleanse, and enrich master data elements, ensuring efficient and consistent data flow between users and stakeholders.
Data Governance: Provide data governance and ensure data integrity by coordinating data management efforts across the organization.
Troubleshooting and Process Improvement: Troubleshoot master data management issues and identify opportunities to enhance data management processes.
Relevant Systems and Processes: Primarily focused on SAP systems, among others.
If you are passionate about data management and governance and eager to contribute to a dynamic team, we invite you to apply for this exciting opportunity at Medirite.
Job Objectives
Helix Remedy Incident Management
- Investigate incidents.
- Assign tasks to Buyers Assistants to resolve.
- Re-assign and close incidents when required.
New Store Opening
- Draw list of general assortments of model store.
- Complete required EDM forms.
- Pull range comparison report.
- Compare range of new store to that of model store.
- Assign the resolution of range discrepancies to the Buyers Assistants.
Master Data Maintenance Requests
- Submit authorised requests for data maintenance to EDM.
- Submit data maintenance requests to DC/Store Replenishers.
Master Data Exception Management
- Identify and investigate divisional master data exceptions based on existing Information Steward rules.
- Assign Buyers Assistant resolution of master data exceptions.
- Re-route master data exceptions where applicable.
- Partner with EDM on potential data clean-up initiatives.
Pricing Exception Management
- Identify and investigate GP Price and Error Report issues.
- Assign resolution of pricing issues to the Buyers Assistant.
- Identify pricing improvement opportunities and obtain Senior Buyer approval for re-alignment.
- Determine the pricing issues highlighted on the promotion SPAs that require investigation and resolution.
Promotional Checks and Balances
- Perform conflict checks and consult with the Senior Buyer regarding potential conflicts.
- Assign resolution of conflicts to Buyers Assistant.
- Perform variant inclusion checks.
- Pull SAP SPA to identify issues with master data and pricing.
- Assign resolution of master data and pricing issues to Buyers Assistant.
- Assist with leaflet verification against SAP SPA checks.
- Manage website pricing checks and promotional incidents.
Condition Contract Management
- Evaluate the accuracy of new contracts.
- Ensure Prompt Contract Dissemination.
- Refer issues related to contracts to the Senior Buyer.
- Assign resolution of issues to Buyers Assistant.
- Ensure that all relevant Bonus Buy and Sally Contracts for upcoming promotions have been captured.
Vendor Claim Resolution
- Liaise with Buying Accountant to identify any outstanding vendor claims.
- Assign resolution of valid claims to Buyers Assistant.
- Refer claim issues to Senior Buyer.
Ad Hoc
- As per individual Senior Buyer Requirements.
Qualifications
Essential:
- Grade 12
- Diploma or higher in Data Management
Experience
Essential:
- 2-3 years experience with master data and GS1 standards.
- 3+ years experience working on SAP Retail.
Desirable:
- Knowledge of Shoprite Business processes
- Business, Process and root cause analysis
Knowledge and Skills
Essential:
Computer literacy and packages – MS Office(Word, advanced Excel and PowerPoint)
Excellent collaboration skills
Knowledge and experience with master data tools such as SAP MDG, Data Services, Information Steward
Advanced Excel skills to perform data manipulations and analysis
Business knowledge – must understand the business processes, rules and requirements
Working knowledge of data quality principles and root cause analysis
Knowledge of basic data management principles, concepts and how to control data standards
Advanced excel capabilities
Advanced analytical and problem solving skills with the ability to understand business functions, process information quickly and assess impacts to data element
Interact effectively with stakeholders at all levels of the organisationPassion for understanding and improving data quality
Methodical, systematic, precise, meticulous attention to detail
Able to efficiently prioritize work and timely inform stakeholders on the progress
Adapt easily to changing environments and system enhancements
Strong verbal, written and interpersonal communication skills
Branch Manager
| Closing Date | 2024/08/02 |
| Reference Number | SHO240405-2 |
| Job Title | Branch Manager |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Northern Cape |
| Location – Town or City | Kimberley |
Purpose of the Job
House and Home, a division of The Shoprite Group, Africa’s largest retailer, currently has an exciting opportunity available for an experienced Branch Manager to join our team.
Our ideal candidate delights in identifying and meeting customer needs, driving sales and delivering outstanding service. If ensuring that all departments within the House and Home branch function optimally and achieve results through successful people management makes your heart beat faster, then this might be the perfect role for you!
Job Category Retail
Job Objectives
Our ideal candidate will be adept at
- Managing sales performance of the branch
- Controlling all stock management functions within the branch
- Manage all branch staff effectively
- Provide excellent customer service
- Control all cash management activities within the branch
- Report on all branch activities and relevant data
- Contribute meaningfully towards the regional budgeting process
- Implement daily management controls.
- People Management & Training
Qualifications
Matric essential
Retail Management Diploma would be a serious advantage
Experience
Proven Retail Furniture environment experience – 1 year minimum
People Management Experience – 3 years minimum
Managing successful teams of Sales Representatives – 3 years minimum
Knowledge and Skills
Retail systems and reports
Computer literacy
Understanding of how stock systems work
Interested in household appliances and furniture
Pension Benefits Specialist
| Closing Date | 2024/08/02 |
| Reference Number | SHO240726-4 |
| Job Title | Pension Benefits Specialist |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Western Cape |
| Location – Town or City | Brackenfell, Cape Town |
Purpose of the Job
The purpose of the Benefits Specialist (Pension) is to provide support to the specific Benefits team by completing accurate and timeous Pension administrative inputs, checks and document management / filing services to ensure that all People activities are recorded and traceable. The role effectively concludes all aspects pertaining to pension fund administration across various pension and provident funds in the group including but not limited to the administration of retirement, disability, and death claims. The role also renders additional ad hoc Pension support services as required within the function. There is a strong focus on the investigation and administrative support of death claims in this role. Including but not limited to the engagement with various stakeholders during the process to collect information and ensure accurate and timeous completion of the outstanding requirements.
Job Objectives
Employee Centric Delivery
•Providing administrative support and processing retirement, death, and disability claims.
•Liaising with relevant Fund Administrators as well as internal divisional offices and stakeholders.
•Providing administrative support across the Group Pension portfolio, in accordance with the Pension benefits policies and procedures.
•Adhering to legislative as required by the benefits function.
•Escalating concerns or challenges relating to Pension administration and processing immediately to ensure an efficient flow of work is maintained.
•Coordinating the resolution of queries related to Pension related activities.
•Providing information on how the Pension funds work and empowering the Service Desk with relevant first line inputs to build the capacity within the Service Desk.
•Registering new applications, processing, and communicating outcomes, facilitating the transactional activities associated with the Pension portfolio and related requirements.
•Compiling and updating documents as required. Capturing, loading, and processing of relevant documents on relevant systems. Maintaining databases on Excel.
•Maintaining filing and recording all required administration on systems for reference and auditing purposes.
•Making use of official templates and systems for correspondence, memo, and related administrative activities.
•Updating and maintaining People data in accordance with data standards – Extracting statistical information from SAP and maintaining statistical updates.
•Ongoing screening of incoming correspondence and addressing according to level of priority for and within the Pension portfolio activities.
•Participating in Pension fund or related projects and other adhoc activities.
•Ensuring work is completed according to the sequence required and agreed prioritisation.
People (Self, Team & Organisational)
•Participating in, and aligning with the Benefits team to deliver solutions and services to the business.
•Participating in various team activities that foster an innovative, agile and employee centric culture where employees are supported, empowered and valued.
•Participating in various team activities that foster a wellness culture to ensure that the Benefits team mentally, physically and emotionally feels supported.
•Participating in the enablement of a culture of open and transparent communication within the Benefits team.
Financial, Reporting & BI
- Ensuring accuracy in data input and relevant reports as applicable to the Benefits team.
- Using official data sources to inform administrative outputs.
- Assisting with compiling basic reports for input to broader Benefits and/or People team requirements.
- Consolidating basic costs or data as required by the Benefits Pension function.
Governance & Compliance
- Ensuring compliance with relevant labour relations frameworks and legislation.
- Ensuring compliance to organisational and legislative governance frameworks and standards including the H&S requirements and POPI Act.
- Identifying and mitigation of Pension Administration risks.
Future-Fit
- Participating in the integration and effective flow of work with other service areas and business.
- Identifying opportunities for continuous improvement in Pension administration service delivery.
- Suggesting or sharing ideas related to relevant Buying Card, Edu Loans & Long Service Awards functional technology requirements where required.
Qualifications
Diploma in Administration or equivalent – (beneficial).
Grade 12, National Senior Certificate – (essential).
Experience
+2 years in an Administrative Benefits role with exposure to supporting the processes related to Pension or similar benefits offerings in a Group structure – (essential).
Demonstrable exposure to the death claim investigations and related administration – including but not limited to the engagement with various stakeholders during the process – (preferred).
Experience within the FMCG, retail sector or similar – (preferred).
Knowledge and Skills
Connecting & Initiating – Works cooperatively with others and effectively manages disagreements. Works as part of a team and collaborates with others. Invites input and suggestions from colleagues. Shares information that may be useful to others. Handles conflict situations in a constructive way. Makes proactive decisions but refers to others when necessary. Takes responsibility for own work or projects. Gets involved in projects without being prompted and takes on additional responsibilities. Takes initiative to update own knowledge base and skillset.
Executing & achieving – Identifies what needs to be achieved. Establishes priorities and manages time effectively. Creates clear action plans including tasks and timelines. Takes account of possible changing circumstances. Monitors own progress to ensure the accurate and timely completion of work. Sets realistic goals for themselves. Clarifies task requirements and expectations for delivery. Monitors activity to measure progress against set timelines. Ensures tasks have been completed in line with expectations.
Responding & adapting – Remains productive and maintains high levels of performance in a pressurised environment. Remains calm and composed in stressful situations. Is able to maintain focus in pressurised environments. Maintains a positive outlook believing challenges can be overcome. Perseveres despite setbacks, not giving up prematurely. The ability to embrace uncertainty and adapt swiftly to changing situations. Is comfortable working with ambiguity. Adapts to new information and changing conditions. Demonstrates a willingness to change ideas or perceptions based on new information or contrary evidence.
Analysing & Innovating – Works through the relevant details and facts. Makes connections in information identifying how different aspects of a problem are related and possible causes within the context of their role and function. Recognises the need for additional information and works to obtain it. Develops alternative approaches to the prevailing processes. Modifies and adapts current methods and approaches to better meet needs. Displays curiosity and an openness to new ideas. Takes accountability for embracing new processes, methods or systems that are introduced.
Performance & output alignment – Interprets individual performance data to identify areas of poor performance. Co-creates individual performance improvement plans. Aligns functional activities and outputs to the broader People team. Seeks to continuously improve
Human Capital administration, policies & procedures – Understands the HC administrative processes to process employee data. Generates People orientated documentation in support of HC processes. Understands the regulatory and policy requirements to maintain and keep employee files and records. Understands the importance of maintaining confidentiality when working with employee information.
Benefits knowledge – with reference to Pension Administration: retirement, disability, and death administrative processes.
Processing – Uses the required system within this process. Knows the company process requirements with regard to keeping relevant logs, files and records up-to-date and accurate. Knows the requirements for accurate reporting on process outputs. Knows how to maintain compliance with policy and process requirements.
Governance & ethical behaviour – Applies the Governance Policy, Code of Conduct and ethical behaviour. Responds to feedback and non-compliance and implements suitable corrections
Service Desk Operator
| Closing Date | 2024/07/30 |
| Reference Number | SHO240723-3 |
| Job Title | Service Desk Operator |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Western Cape |
| Location – Town or City | Brackenfell, Cape Town |
Purpose of the Job
The purpose of the Service Desk Operator is to timeously and effectively respond to electronic IT user queries through the receipt of incidents reported by users, and co-ordinate rapid and appropriate responses to restore the IT services as quickly as possible, ensuring the least impact on business operations. This role applies knowledge of company IT systems and products to conduct troubleshooting, analysis and resolution or escalation of the user incidents within established company standards and timelines.
Job Objectives
Provide 1st Line Support:
Perform 1st line technical analysis of end-user problems to troubleshoot and resolve incidents in line with standards and timelines for ITIL frameworks and Service Level Agreements.
Provide high quality service during customer interactions, and ensuring the customer is well informed about the problem, resolution timelines and timeous feedback on all stages.
Liaise with service desk and application support teams to facilitate incident resolution.
Incident Escalation:
Update the logging system with required and appropriate information, ensuring an accurate understanding and interpretation of details provided by the end user.
Adhere to the established organisational standards, procedures, and timelines.
Efficiently escalate any unresolved problems or requests to the relevant application support (2nd line support) team with accurate information and problem diagnosis prior to the escalation.
Communication:
Manage all client communications in an efficient and professional manner and ensure that technical information conveyed is accurate, easy-to-understand and detailed for the end user.
Execute all client interactions or communication within established business communications channels and systems (ITSM, emails, chats etc).
Continuously communicate incident progress or resolution steps to clients.
Must be able to speak English and Portuguese.
Qualifications
Matric / Grade 12 certification.
A+ or N+ Certification.
National Certificate in IT (Customer Support: Level 5).
Experience
+1 Years’ experience in general IT operations/support services or similar role with knowledge of 1st line support service and experience resolving and escalating IT related queries within a service desk support environment in a retail context.
Experience in a Retail / Wholesale / Financial Services industry.
Experience with remote support and troubleshooting of incidents related to Point of Sale (POS), SAP, and Microsoft applications.
Knowledge and Skills
Working knowledge of MS Office Suite
Technical Proficiency and understanding of services – Understands technical information and a good range of IT support services to adequately perform on the job and guide customers towards a solution.
Service Support and Customer orientated – Committed to providing high-quality customer service.
Empathizes with customers and ensures their customer needs are understood, problems timeously resolved, and expectations met and resolving queries as well as leaving a good impression. Always thinking of the customer first attitude.
Excellent written and verbal communication skills ability to convey information and data clearly, accurately, and succinctly with the ability to simplify technical concepts and convey messages and ideas to users across organisational levels.
Analytical and good problem-solving skills – Comprehends new information to generate insights while proactively investigating courses of action to identify feasible solutions.
Well-developed interpersonal skills – able to interact, engage and maintain professional relationships with people at all levels of the corporate structure, and enjoys. Authentic and builds positive rapport with customers.
Able to work under pressure, prioritize and balance numerous competing demands in a high-volume, high pressurized, fast-paced working environment.
Energetic and vibrant, and enjoys working in a dynamic, fast paced environment.
Comfortable with change and adapting to different requests.
All the best with your applications.