Shoprite Customer Service Vacancies

Reference Number
SHO240716-4
Job Title Assistant Branch Manager
Job Type Permanent
Location – Country South Africa
Location – Province Western Cape
Location – Town or City Langverwacht, Kuils-River
Purpose of the Job
Medirite Plus Langverwacht is looking for a dedicated Assistant Branch Manager to join our dedicated team and support in managing our store operations.

Duties will include to maximize sustainable branch sales by:

Managing, supporting, and monitoring the effective sales of all unscheduled product lines including specialized health and beauty ranges (Skincare, Cosmetics, Vitamins, Personal Care), and managing the stock room.
Minimizing shrinkage and wastage.
Maintain replenishment process throughout the day to ensure excellent on-shelf availability for customers.
Maintain standards of shop floor presentation and on-shelf pricing.
Executing all pricing and product promotions.
Meeting and exceeding customer expectations.
Meeting monthly targets (sales/profit).
People Management.
Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Job Advert Details
Job Category Retail
Job Objectives

  1. Sales maximization

Consistently maximize branch gross profit through effective management of key gross profit drivers.
Maintain stock holding days and stock ordering within required parameters.
Maintain 100% consistency and adherence to stock price changes.
Take corrective action to address sub-standard sales staff performance.

  1. Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)

Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.

  1. Branch sales reporting

Provide timely and accurate reporting to the Regional Retail Manager.
Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.

  1. Effective merchandising and stock availability assurance

Ensure that the branch is merchandised according to company layouts and standards.
Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).

  1. Meeting customer expectations

Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.

  1. People Management

Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.

  1. Housekeeping, health and safety, and compliance assurance

Comply with hygiene and housekeeping standards at all times.
Consistently adhere to audit and required legislative standards and statutory requirements.
Qualifications
Essential

Grade 12 qualification
Experience
Essential

At least two (2) years of retail sales management or supervisory experience.

Knowledge and Skills
Excellent communication and interpersonal skills.
Sound numeracy and retail sales skills.
Bilingual, preferably fluent in Afrikaans and English.
Competent in supervising others and leading others, as well as in administrative tasks.
Excellent customer service skills.
Knowledgeable in payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
Knowledge of supply chain and merchandising standards and principles.
Knowledgeable of regulatory requirements of various Money Market Transactions.
Sound knowledge of safety regulations and hygiene standards.
Branch-specific retail systems (e.g. ShopPos; OBS).
Handling of payments (processes and procedures).

Branch Manager

Job Details
Closing Date
2024/07/28
Reference Number
SHO240716-3
Job Title Branch Manager
Job Type Permanent
Location – Country South Africa
Location – Province Western Cape
Location – Town or City Langverwacht, Kuils-River
Purpose of the Job
Medirite Plus Langverwacht is seeking a dynamic Frontshop Manager to join our dedicated team in delivering exceptional healthcare services and products.

Duties will include to maximize sustainable branch sales by:

Managing, supporting, and monitoring the effective sales of all unscheduled product lines including specialized health and beauty ranges (Skincare, Cosmetics, Vitamins, Personal Care), and managing the stock room.
Minimizing shrinkage and wastage.
Maintain replenishment process throughout the day to ensure excellent on-shelf availability for customers.
Maintain standards of shop floor presentation and on-shelf pricing.
Executing all pricing and product promotions.
Meeting and exceeding customer expectations.
Meeting monthly targets (sales/profit).
People Management.
Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
Job Advert Details
Job Category Retail
Job Objectives

  1. Sales maximization

Consistently maximize branch gross profit through effective management of key gross profit drivers.
Maintain stock holding days and stock ordering within required parameters.
Maintain 100% consistency and adherence to stock price changes.
Take corrective action to address sub-standard sales staff performance.

  1. Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)

Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.

  1. Branch sales reporting

Provide timely and accurate reporting to the Regional Retail Manager.
Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.

  1. Effective merchandising and stock availability assurance

Ensure that the branch is merchandised according to company layouts and standards.
Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).

  1. Meeting customer expectations

Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.

  1. People Management

Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.

  1. Housekeeping, health and safety, and compliance assurance

Comply with hygiene and housekeeping standards at all times.
Consistently adhere to audit and required legislative standards and statutory requirements.
Qualifications
Essential

Grade 12 qualification
Experience
Essential

At least two (2) years of retail sales management or supervisory experience.

Knowledge and Skills
Excellent communication and interpersonal skills.
Sound numeracy and retail sales skills.
Bilingual, preferably fluent in Afrikaans and English.
Competent in supervising others and leading others, as well as in administrative tasks.
Excellent customer service skills.
Knowledgeable in payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
Knowledge of supply chain and merchandising standards and principles.
Knowledgeable of regulatory requirements of various Money Market Transactions.
Sound knowledge of safety regulations and hygiene standards.
Branch-specific retail systems (e.g. ShopPos; OBS).
Handling of payments (processes and procedures).

Policy

Stock Controller

Job Details
Closing Date
2024/07/29
Reference Number
SHO231128-29
Job Title Stock Controller
Job Type Permanent
Location – Country South Africa
Location – Province Western Cape
Location – Town or City Langverwacht, Kuils-River
Purpose of the Job
Medirite Plus Langverwacht is looking for a Stock Controller whose expertise translates into optimally maintained stock levels. The purpose of the role is to accurately accept deliveries of incoming goods and facilitate the smooth flow of goods to the trading store and back to the distribution center and suppliers. To be successful in the role of stock controller, you need to have in-depth expertise in inventory management and work experience in the retail industry.

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Job Advert Details
Job Category Retail
Job Objectives
To accurately receive goods by comparing the goods received with the invoice.
To accurately and timeously capture invoices of goods received on the system.
Ensure that goods delivered are the goods invoiced and captured in terms of quantities, variants, and conditions.
Process all returns to suppliers in compliance with company SOPs.
Maintain and ensure that the store room is in an acceptable and orderly condition.
Assist in managing and controlling high-risk stock.
Pick up discrepancies and report them to the manager.
Return all unordered or damaged goods delivered to the store and accurately complete credit notes for non-acceptance in accordance with company policy and SOPs.
Very labour intensive- Lifting of heavy boxes and offloading of pallets.
Assist with other duties and departments in accordance with operational requirements

Qualifications
Essential

Grade 12 qualification

Experience
Essential:

Atleast 1+ years of relevant working experience within a retail/FMCG store operations environment in a similar role.

Knowledge and Skills
Retail/FMCG background and understanding of in-depth knowledge of stock management principles and best practices.
High attention to detail.
Exceptional organizational and time management skills.
Great problem-solving skills.
Computer skills (MS Word and MS Excel, Office 365).
Knowledge of how the SAP system works.
Sound numeracy skills and excellent communication skills.

Beauty Consultant

Job Details
Closing Date
2024/07/28
Reference Number
SHO231128-26
Job Title Beauty Consultant
Job Type Permanent
Location – Country South Africa
Location – Province Western Cape
Location – Town or City Langverwacht, Kuils-River
Purpose of the Job
Are you passionate about beauty and skincare?

Medirite Plus Langverwacht is looking for a dedicated Beauty Consultant with a strong interest in the retail beauty industry to join our team and provide expert advice on beauty and wellness products.

Your main duties will consist of :

Advising customers on products and prices and;
Promoting and selling beauty products by means of rendering excellent customer service
Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Job Advert Details
Job Category Retail
Job Objectives
Maintain efficient operations, stock management, and shrink control in the beauty department while upholding housekeeping and administrative standards.
Giving product demonstrations and helping customers find products that meet their needs.
Identify customer needs and recommend cosmetics and skin care products based on their preferences.
Drive and maximize beauty department sales through promotions, cross-selling, and up-selling beauty products.
Ensure proper presentation of products on shelves.
Explain to customers how to use products they’re interested in buying.
Keep up to date on all beauty products, ranges, trends, promotions, and events in order to provide accurate information to customers at all times.
Ensure and maintain high levels of customer satisfaction by providing excellent customer service by means of sales, merchandising, and stock control of products.
Handle customer queries and escalate where necessary to management.
If required, assist with any ad hoc duties, excluding dispensary.

Qualifications
Essential

Grade 12 qualification
Desirable

Professional certification in Beauty Therapy and Makeup or any other relevant course. Certifications in cosmetology will be an added benefit.

Experience
Essential

Proven experience working within a beauty and skincare environment in a similar role.
At least 5 months of point of sale / till point experience within a retail environment.

Knowledge and Skills
Ability to demonstrate and promote beauty products.
Understanding of which products suit different skin types.
Solid communication and interpersonal skills.
Strong product knowledge of various cosmetics and beauty products.
Excellent customer service and sales abilities.
Results and target-driven.
Strong administration skills.
Bilingual, preferably fluent in Afrikaans and English.
Engaging and friendly personality.
Retail/FMCG background and understanding of merchandising and promotions principles.
Knowledgeable of payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).

Pharmacy Sales Assistant

Job Details
Closing Date
2024/07/28
Reference Number
SHO231128-25
Job Title Pharmacy Sales Assistant
Job Type Permanent
Location – Country South Africa
Location – Province Western Cape
Location – Town or City Langverwacht, Kuils-River
Purpose of the Job
Medirite Plus Langverwacht is currently looking for a Pharmacy Sales Assistant who is customer-focused, hard-working, and adaptable to ensure the smooth operation of in-store retail operations. The ideal candidate should have excellent customer service skills and enjoy interacting with customers. The Pharmacy Sales Assistant will be responsible for greeting customers, arranging visual displays, processing customer refunds, and identifying customers’ needs to suggest products that will best meet those needs.

Job Advert Details
Job Category Retail
Job Objectives
Handling of payments and balance sales and receipts according to company procedure.
Be aware of new products and keep your product knowledge up to date.
Restocking items and organizing the sales floor according to standard operating procedures.
Regularly conducting price audits to identify and rectify price discrepancies.
Processing customer payments using the stores’s Point of Sale (POS) system.
Maintaining product knowledge to offer advice and recommendations.
Stay up to date on all promotions and special offers.
Maintain visual merchandising standards.
Conduct proper housekeeping.
Handle all customer queries timeously and escalate to higher management when necessary.

Qualifications
Essential:

Grade 12 qualification
Experience
Essential:

At least 5 months point of sale / till point experience within a retail environment.
Proven track record in retail sales, including experience working on the sales floor and behind the cash counter.
Knowledge and Skills
Solid understanding of customer service principles.
Knowledgeable of stock receiving procedures and merchandising standards.
Computer literate.
Bilingual, preferably fluent in Afrikaans and English.
Engaging and friendly personality.
Knowledgeable of payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
The ability to work in a fast-paced environment.
Strong organizational and attention to detail skills.
Effective communication skills.
Exceptional customer service skills.

https://shoprite.erecruit.co/candidateapp/jobs/browse/Click here to apply

All the best with your applications.

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