(Pretoria)
2024/08/14
Reference Number
T1000011
Description
Call Centre Agent X 2 (JG P11) Ref No: T1000011 & T1000009
Employment type: Fixed Term Contract – 5 Years
Job Purpose: To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.
Key performance areas:
- To receive and respond efficiently and effectively to inbound Customer calls;
- To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures
- To determine and resolve Customer service requests and queries on preferably first call resolution;
- To accurately capture all calls received as prescribed and provide Customer feedback
- To contribute to improvement of organizational performance standards
Background verification, including criminal record and citizenship checks, it is the applicants’ responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representivity in accordance with the approved employment equity plan.
Correspondence will be limited to shortlisted candidates only. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC.
If you do not hear from us within two months of the closing date of this advertisement, please accept that your application was unsuccessful.
CIPC reserves the right not to fill an advertised position.
Kindly note that faxed, emailed, posted and or hand delivered applications will not be considered.
Should you experience any difficulty in applying please contact the CIPC Recruitment Office at 087 743 7074 / 7075 / 7076
Closing date: 27 August 2024
Requirements
Required Minimum education/training
- A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management
OR
- A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Communications / Marketing management or Business management
- A Call Centre certificate will be an added advantage
Required Minimum work experience:
- 1-2 years’ Call Centre experience
Work Level
Skilled
Job Type
Contract
Salary
Market Related
Duration
3 Years +
EE Position
No
Location
Pretoria
All the best with your applications.
CIPC recognises that maximised human capital is key to delivering its vision. For this reason it strives to uphold values that will encourage, enlighten and enable its most important resource, people.
Our people values
- Foster motivated people to achieve healthy relations
- Mentor and develop people unselfishly
- Treat people with uncompromising truth
- Embrace cultural diversity
- New ideas shape our future
Do you have the passion to join the close-knit team which will turn CIPC into a world class organisation? Do you want to be part of transforming CIPC into an organisation where all stakeholders enjoy professionalism and the ultimate registration experience?
Functions of the Commission
- The CIPC does registration of companies, co-operatives and intellectual property rights (trade marks, patents, designs and copyright) and maintenance thereof.
- Disclosure of Information on its business registers.
- Promotion of education and awareness of Company and Intellectual Property Law.
- Promotion of compliance with relevant legislation.
- Efficient and effective enforcement of relevant legislation.
- Monitoring compliance with and contraventions of financial reporting standards, and making recommendations thereto to Financial Reporting Standards Council (FRSC).
- Licensing of Business rescue practitioners.
- Report, research and advise Minister on matters of national policy relating to company and intellectual property law.
LEGISLATION
- CIPC administers all or parts of fifteen (15) pieces of legislation relating to corporate and intellectual property regulation. Its mandate encompasses companies, close corporations, co-operatives, trade marks, patents, designs, aspects of copyright legislation and enforcement of rules and regulations in most of these areas of law. CIPC’s primary institutional mandate is derived from the Companies Act, 2008, which establishes CIPC as a juristic person.
| Legislation | Mandate |
|---|---|
| Companies Amendment, Act 16 of 2024 | Register companies, business rescue practitioners, and corporate names, maintain data, regulate governance of and disclosure by companies, accredit dispute resolution agents; educate and inform about all laws, non-binding opinions and circulars, policy and legislative advice |
| Companies Amendment, Act 17 of 2024 | Register companies, business rescue practitioners, and corporate names, maintain data, regulate governance of and disclosure by companies, accredit dispute resolution agents; educate and inform about all laws, non-binding opinions and circulars, policy and legislative advice |
| Co-operatives Administrative regulations, 2016 | Co-opertives Administrative regulations |
| Principles of Good Governance for Co-operatives | Principles of Good Governance for Co-operatives |
| Co-operatives Amendment Act, 2013 | Register co-operatives, maintain data, regulate governance of and disclosure by co-operatives |
| Companies Act, 2008 No 71 of 2008) | Register companies, business rescue practitioners, and corporate names, maintain data, regulate governance of and disclosure by companies, accredit dispute resolution agents; educate and inform about all laws, non-binding opinions and circulars, policy and legislative advice |
| Close Corporations Act, 1984 (Act 69 of 1984) | Maintain data, regulate governance of and disclosure by close corporations |
| Share Blocks Control Act, 1980 (Act 59 of 1980) | Register business names |
| Co-Operatives Act, 2005 (Act 14 of 2005) | Register co-operatives, maintain data, regulate governance of and disclosure by co-operatives |
| Patents Act, 1978 (Act 57 of 1978) | Register patents, maintain data, publish patent journal, administer Court of Commissioner of Patents |
| Patent Cooperation Treaty (PCT), effective in South Africa from 16 March 1999 | To provide for functioning of the CIPC as receiving, designated, and elected office in terms of PCT. |
| Trade Marks Act, 1993 ( Act 194 of 1993) | Register patents, maintain data, publish patent journal, administer Court of Commissioner of Patents |
| Designs Act, 1993 (Act 195 of 1993) | Register designs, maintain data, resolve disputes |
| Copyright Act, 1978 (Act 98 of 1978) | Provide non-binding advice to the public |
| Registration of Cinematography Films Act, 1977 (Act 62 of 1977) | Register films, maintain data |
| Performers Protection Act, 1967 (Act 11 of 1967) | Accredit Collecting Societies; regulate their governance, conduct, and disclosure |
| The Counterfeit Goods Act | Conduct and co-ordinate search and seizure operations, oversee depots |
| Merchandise Marks Act, 1941 (Act 17 of 1941) Unauthorised Use of State Emblems Act, 1961 (Act 37 of 1961) | Prevent and enforce the unauthorised use of state emblems |
South Africa is a member of a number of important Treaties and Agreements and ensuring compliance with South Africa’s obligations in terms of these Treaties or Agreements. CIPC administers these treaties on behalf of South Africa. These Treaties and Agreements include the following:
- Paris Convention;
- Patent Co-operation Treaty
- Berne Convention
- Budapest Treaty; and the
- TRIPS Agreement
It is anticipated that South Africa will conclude accession to the Hague Agreement and the Madrid Protocol in the near future, which will require CIPC to administer those Treaties as well.